Terms and Conditions

 

Placing a booking

Please check our online availability calendar where prices are stated.  

A deposit of 25% is payable upon booking, via bank transfer or cheque.

Balance of payment is to be paid 8 weeks prior to arrival date.

Telephone bookings will be held for 7 days pending receipt of deposit.  Failing which after 10 days, the provisional booking will be cancelled. On receipt of deposit the booking will be confirmed.

Bookings made within 8 weeks of arrival date are payable in full.

Arrivals & Departures

The house will be ready for you by 4pm, and must be vacated by 10am on day of departure. Any arrivals after 5pm should be notified in advance.

Cleaning

The property should be left clean and tidy on departure and any damages must be reported prior to departure. Property left in a dirty or inappropriate manner may result in an additional cleaning surcharge. Housekeeping staff can enter the property at 10am unless a late checkout has been arranged prior to departure.

Pets

No pets allowed on premises.

Smoking

Strictly No smoking on premises.

Damages

All damages and losses will be charged in full.

Occupancy

The occupancy of the property should not extend beyond the number stated in the booking form. Maximum of 6 people.

Vehicles/Personal Property

As well as cancellation and curtailment insurance, clients are recommended to take out holiday insurance to cover loss or damage to personal effects.

Vehicles, accessories and contents are left at their owners risk.

The proprietors will not be responsible for any loss or damage or any injury to persons not caused through the fault of the proprietor.

Holiday Protection

To minimise the cost and inconvenience of cancelled bookings we would strongly advise you to take out holiday insurance. You may have to forfeit the full cost of your holiday in certain circumstances.

Restriction on Rental

We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property, or exceeding the stated occupancy. In this case refund will be at the discretion of the owners.

Adverse Travel Conditions

Where there are ferry/plane disruptions due to bad weather conditions or any form of industrial action, the owner can not be held responsible for non-arrival at St Clements Croft and no refunds will be given at such short notice.

Cancellation

If you require to cancel a reservation for any reason we must be notified by telephone or email immediately and cancellation must be confirmed in writing within 5 days. In the event of a cancellation we will make every effort to re-let the booking and you will be reimbursed in full. However we strongly advise that you take out insurance cover to prevent the following additional costs.  

If we are unable to re-let, cancellation costs will be incurred as follows:

• More than 8 weeks before booking commences your deposit will be forfeited

• Less than 8 weeks you will be liable to pay the full cost of rental (i.e. deposit & full balance)

• Should you wish to change your date within the above period, this will be considered as a cancellation of existing dates and a refund will only be possible in the event of receiving another booking for the original dates. 

Availability

Each booking is made in good faith with the belief that the property will be available to the tenant on date stated. If for any reason due to circumstances outwith our control, the property is not available, we are unable to guarantee provision of alternative accommodation. In the event of this happening the deposit and full balance will be refunded in full. The tenant will have no further claim against the proprietor.

Online Bookings

All online bookings are provisional until confirmed in writing.

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email.

 Price includes:

• Electricity

• Linen

• Towels

• Welcome pack

• Satellite TV

• Wifi (This is a limited wifi package and you may be charged if limit is exceeded)

​